Get the toolkit emailed to you:

You will receive instructions, an email template, and 2 breakage templates.


Send me my toolkit

Have a policy:

As a residential cleaning company, you are being trusted in your client's home. Most of the time, your client is not there, so they are placing their confidence in you and your team.

Even the most delicate house cleaners may break or damage something at an appointment. Communicating any damage to your client is very important to maintain trust with your customers.

Download our free breakage and damage toolkit and you’ll be set up with a great way to proactively communicate with customers.

“Communicate your breakage policy to your customers. You want to run a company your customers can trust: tell the truth, pay to repair or replace whatever you've broken or damaged, and don't punish your staff for accidents.”
Katie Pearse
Marketing specialist & founder of a million-dollar maid service. Katie offers branding, PR, and marketing support through her Maid Mentor Club.

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